University of Cape Town ICTS
ICTS enables the UCT community to adopt and exploit information technologies to enhance their work. The department is responsible for the strategy, planning, management and provision of all core ICT services and infrastructure to campus and negotiates with vendors to ensure that UCT receives the best pricing and service for software and hardware purchases. ICTS provides full end-user support and training to about 5 000 staff members, postgraduates and third parties. Limited support is provided to over 25 000 undergraduate students.
Systems Division (SD)
SD provides leadership and support for core business systems at the University. These include the Student Administration System, based on the Oracle/PeopleSoft “Campus Solutions” software package, and the Financial and Human Resources Systems, based on the SAP software. SD also manages user access to these systems and provides technical documentation services to the UCT community.
Enterprise Infrastructure Services (EIS)
The Enterprise Infrastructure Services (EIS) division supports, maintains, develops and implements UCT’s central ICT infrastructure and shared services. EIS strives to provide a seamless and transparent end-to-end user experience making it easy for a UCT student or staff member to access resources from any device, anywhere and at any time in a secure manner.
HELPDESK
Tel: 021 650-4500
icts-helpdesk@uct.ac.za
Hours:
Monday – Friday: 8am – 4:30pm
Thursday:8am – 3:15pm
WALK IN SUPPORT
ICTS Front Office
Room 201
Computer Science Building
Upper Campus
Hours:
Monday – Friday: 8am – 4:30pm
Thursday:8am – 3:15pm
Tel: 021 650-3032
icts-frontoffice@uct.ac.za
