FNB Customer Service: How to Get Assistance from First National Bank
First National Bank (FNB) offers comprehensive customer service to assist clients with a variety of banking needs, whether it’s resolving account issues, inquiring about products, or accessing technical support. FNB provides multiple channels for customer service, including phone support, email, and online services through its mobile app and website, making it convenient for customers to get help anytime they need it.
In this guide, we’ll cover all the ways to contact FNB customer service, the types of services they offer, and important tips for getting the most out of their support.
FNB Customer Service Contact Numbers
FNB offers dedicated phone numbers for different services. Here are the key FNB customer service contact numbers:
1. FNB General Customer Care
For general inquiries, account issues, or product-related questions, you can contact FNB General Customer Care at:
- Phone: 087 575 9404
- Availability: This number is available 24/7 to assist with most banking services, including balance inquiries, transaction issues, and general account management.
2. FNB eWallet Customer Support
If you need help with eWallet services—such as sending or receiving money, reversing transactions, or accessing funds—you can contact FNB eWallet Support at:
- Phone: 087 575 9405
3. FNB Lost or Stolen Cards
In case your FNB debit or credit card is lost or stolen, you should contact FNB immediately to block the card and prevent unauthorized transactions:
- Phone: 087 575 9406
- Availability: Available 24/7 to report lost or stolen cards and get help with card replacements.
4. FNB Fraud Line
For reporting suspicious activity or potential fraud on your account, you can call the FNB Fraud Line:
- Phone: 087 575 9444
- Availability: Available 24/7 for fraud-related concerns and reporting unauthorized transactions.
5. FNB Business Banking Support
For business clients who need assistance with business banking services, you can reach FNB Business Banking Support at:
- Phone: 087 575 9479
- Availability: Available during regular business hours for business account management, loan inquiries, and more.
6. FNB Private Clients Support
If you’re an FNB Private Client and need personalized service for your high-net-worth account, you can contact the Private Clients Support team at:
- Phone: 087 575 9408
- Availability: Available during regular business hours for account-specific inquiries and premium services.
7. FNB Premier Banking Support
For FNB Premier Banking clients, you can get dedicated support for your banking and financial needs by calling:
- Phone: 087 575 9408
8. FNB International Banking Support
For clients dealing with international transactions or foreign exchange services, FNB International Banking Support is available at:
- Phone: 087 575 9455
FNB Digital and Online Customer Support
In addition to phone support, FNB provides a variety of digital channels that make it easy to manage your banking needs and get assistance:
1. FNB Mobile App
The FNB mobile app is available for both Android and iOS users, offering a convenient way to manage your accounts and get customer support without needing to visit a branch. You can:
- Check account balances and transaction history.
- Pay bills and make transfers.
- Request help or send inquiries through the app’s Help Center.
- Access live chat support for real-time assistance.
Download the app from the Google Play Store or Apple App Store.
2. FNB Online Banking
Through FNB Online Banking, you can manage your account, make payments, and even contact customer service. Here’s what you can do:
- Access live chat support during business hours.
- Submit inquiries via the Contact Us page.
- View statements and transaction histories.
- Apply for loans, cards, and other banking services.
Visit the FNB Online Banking website for more details.
3. FNB Email Support
For non-urgent inquiries, you can contact FNB customer service via email or through the Contact Us form on their website. Simply fill out the form with your question or issue, and an FNB representative will respond.
- Website: Go to FNB Contact Us and fill out the inquiry form.
FNB Social Media Support
FNB is active on social media platforms where you can reach out to them for assistance:
- Facebook: First National Bank
- Twitter: @FNBSA
These channels are useful for non-urgent queries, updates on FNB services, and promotions.
Services Offered by FNB Customer Service
FNB’s customer service team is equipped to assist with a wide range of services, including:
Account Inquiries: Check balances, statements, and manage transactions.
Card Services: Replace lost or stolen cards, manage card limits, and get help with card activation.
Loan Assistance: Inquire about loan products, repayment options, or get help with existing loans.
eWallet Support: Assistance with sending, receiving, or reversing eWallet transactions.
Business Banking: Help with business accounts, loans, and payment solutions.
Fraud Reporting: Immediate support to report suspicious activity or unauthorized transactions.
Frequently Asked Questions (FAQs)
1. What is the FNB customer service number for general inquiries?
You can contact FNB General Customer Care at 087 575 9404 for most general banking inquiries. This number is available 24/7.
2. How do I report a lost or stolen FNB card?
To report a lost or stolen card, call 087 575 9406 immediately. This line is available 24/7.
3. How can I get help with FNB eWallet?
For help with FNB eWallet services, including sending money and reversing transactions, contact FNB eWallet Support at 087 575 9405.
4. Does FNB offer online or app support?
Yes, you can access customer support through the FNB mobile app or FNB Online Banking platform. The app also provides live chat for real-time assistance.
5. What should I do if I suspect fraud on my FNB account?
If you suspect fraudulent activity, call the FNB Fraud Line at 087 575 9444 immediately. This service is available 24/7.
