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How Do I Contact Standard Bank?

Standard Bank is one of the largest South African banks, and it provides a wide range of financial products and services. If you have any questions, complaints, or inquiries, there are various channels you can use to contact Standard Bank. This article will outline some of the ways you can get in touch with Standard Bank.

1. Phone

You can contact Standard Bank by phone using the following numbers:

– Personal Banking: 0860 123 000
– Business Banking: 0860 109 075
– Fraud Hotline: 0800 222 050

Standard Bank’s phone lines operate 24/7, so you can call anytime you need assistance. The phone is one of the quickest ways to get in touch with Standard Bank, and you can expect to have your query resolved within a short period.

2. Email

Another way to contact Standard Bank is by email. You can submit an inquiry or complaint by emailing Standard Bank at The bank’s response time by email is usually longer than by phone, but you can expect to receive a response within 24-48 hours.

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When emailing Standard Bank, be sure to include all relevant details, such as your account number or transaction reference number, to ensure that your query is resolved efficiently.

3. Chat

Standard Bank also has a live chat feature on its website. To use this feature, you need to have an active online banking account. Once you log in, you can start a live chat session with a Standard Bank representative. The chat feature is available from 8 am to 5 pm, Monday to Friday.

Live chat is a good way to get quick assistance with your banking queries, but it’s not available 24/7.

4. Standard Bank Branches

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If you prefer to speak to someone in person, Standard Bank has over 500 branches located throughout South Africa. You can find a branch near you by using the branch locator on the bank’s website.

When visiting a Standard Bank branch, be sure to bring along all relevant documents and identification, such as your ID or passport, to ensure that your query is resolved quickly and efficiently.

5. Social Media

Standard Bank is also available on social media, including Facebook, Twitter, and LinkedIn. You can use social media to send a direct message to Standard Bank, which can be a convenient way to get quick assistance with your queries. However, don’t share any personal or account information on social media platforms.

When contacting Standard Bank through social media, be sure to provide as much detail as possible to ensure that your query is resolved adequately.

In conclusion, there are various channels you can use to contact Standard Bank, depending on your preference. The bank has a dedicated customer support team available through phone, email, live chat, and social media, as well as over 500 branches throughout South Africa. Make sure to provide all relevant information when contacting Standard Bank to ensure your query is resolved quickly and accurately.

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