How to Change Phone Number on MyNSFAS
If you need to update your mobile number on your myNSFAS account, NSFAS has made the process simple and convenient. Follow these steps to change your phone number:
Step 1: Log into your myNSFAS Account Visit the official NSFAS website and log into your myNSFAS account using your login credentials.
Step 2: Update Your Contact Details Once logged in, navigate to the section where you can update your contact details. Look for an option like “Profile Settings” or “Personal Information.”
Step 3: Go to NSFAS Connect From your myNSFAS account, access NSFAS Connect, which is a platform for communication with NSFAS.
Step 4: Create a Case Within NSFAS Connect, create a new case. This case will be your request to change your mobile number.
Step 5: Submit a Picture of Your ID As part of the case creation, you will be asked to submit a picture of your ID. Use your cell phone to take a clear picture of your identification document.
Step 6: Provide Old and New Number In the description section of the case, provide both your old and new mobile numbers. Ensure that the new number is accurate and up-to-date.
Step 7: Indicate the Reason Indicate in the case that you need to change your number to access your NSFAS Wallet account.
Step 8: Submit the Case Once you have filled in all the necessary details, submit the case. NSFAS will review your request.
Alternative Option: Contact NSFAS Directly If you are unable to access your myNSFAS account or prefer an alternative method, you can send your request to NSFAS through their social media inbox (DM) or email.
For Queries: If you have any queries or need further assistance, you can contact NSFAS through the following channels:
- Email: Info@nsfas.org.za
- Toll-free helpline: 0800067327
Social Media Contact:
- Twitter: @MyNSFAS
- Instagram: @MyNSFAS
- Facebook: @nsfas.org.za
By following these steps or reaching out to NSFAS directly, you can easily update your phone number and ensure that your communication with NSFAS remains seamless.
