What is FNB Ewallet?
FNB’s eWallet is a convenient and secure way for customers to send and receive money in South Africa. But what if you’ve sent money to the wrong person or need to reverse a transaction? Don’t worry, the FNB Banking App makes it easy to reverse an eWallet transaction.
Here’s how to reverse an eWallet on FNB Banking App:
Step 1: Log in to the FNB Banking App
Open the FNB Banking App and log in using your username and password. If you don’t have the app yet, download it from your app store and register for online banking.
Step 2: Select the eWallet tab
On the app’s home screen, tap on the “more” button in the bottom right corner. Then, select the eWallet tab.
Step 3: Select ‘View transaction history’
Once you’re on the eWallet page, scroll down and select ‘View transaction history.’ You’ll be able to see all of your recent eWallet transactions.
Step 4: Choose the transaction to reverse
Find the transaction you want to reverse and tap on it. This will open up the transaction details page.
Step 5: Select ‘Reverse transaction’
On the transaction details page, select ‘Reverse transaction.’ If the option isn’t available, it may mean that the transaction has already been claimed by the recipient and cannot be reversed.
Step 6: Confirm the reversal
When you select ‘Reverse transaction,’ a pop-up will appear asking you to confirm that you want to reverse the transaction. If you’re sure, tap ‘Confirm.’
Step 7: Verify your identity
To complete the reversal, you’ll need to verify your identity. This can be done using your FNB Online Banking password or the One Time PIN (OTP) sent to your cellphone.
And that’s it! The reversal process is complete. The money will be returned to your account, and the recipient will no longer be able to claim the eWallet.
It’s important to note that eWallet reversals may take up to two days to process. If you need the funds back urgently, it’s best to contact FNB customer service for assistance.
Conclusion
In conclusion, reversing an eWallet on FNB Banking App is a simple process that can be done in just a few steps. However, it’s important to double-check the details of the transaction before sending funds to ensure that you’re sending money to the right person. In case of any mistake, take immediate action so that the eWallet reversal process can be completed as soon as possible.
