How to Reverse an FNB eWallet Transaction: A Step-by-Step Guide
The FNB eWallet is a popular service that allows you to send money quickly and easily using just a mobile phone number. However, mistakes can happen—perhaps you sent money to the wrong person or entered the incorrect amount. The good news is that FNB offers a reversal option to help you retrieve your funds in case of an error. In this blog post, we’ll walk you through the process of performing an FNB eWallet reversal, how long it takes, the fees involved, and key things to know to avoid mistakes in the future.
What is FNB eWallet Reversal?
An FNB eWallet reversal is the process of canceling or retrieving a transaction where funds were sent to the wrong recipient or sent in error. If you mistakenly send money to an incorrect mobile number or enter the wrong amount, you can request a reversal of the transaction. FNB has made this process straightforward, but it is important to act quickly to ensure the reversal can be completed before the funds are accessed.
How to Reverse an FNB eWallet Transaction
There are several ways to request a reversal depending on the situation. Here’s how you can reverse an eWallet transaction using the available options.
1. Reversing via FNB Online Banking or Mobile App
The quickest and easiest way to reverse an FNB eWallet transaction is through the FNB mobile app or FNB Online Banking. Here’s how:
- Log into Your FNB App or Online Banking:
- Open the FNB app or visit FNB’s online banking site and log in with your credentials.
- Go to the eWallet Section:
- Navigate to the “Payments” section and select eWallet.
- Locate the Transaction:
- Find the specific eWallet transaction you want to reverse by reviewing your eWallet transaction history.
- Request a Reversal:
- If the recipient has not yet withdrawn or used the funds, you will see the option to request a reversal. Follow the prompts to submit the request.
- Confirmation:
- Once the reversal request is processed, you’ll receive a confirmation message, and the funds will be credited back to your account.
2. Reversing via FNB Contact Number
If you’re unable to reverse the transaction through the app or online banking, you can also contact FNB customer support for assistance. Here’s what you need to do:
- Call FNB eWallet Reversal Contact Number:
- Dial 087 575 9405, which is the dedicated FNB eWallet reversal number.
- Provide Transaction Details:
- You will need to provide the customer support agent with the details of the transaction, including the date, amount, and mobile number to which the money was sent.
- Request a Reversal:
- The agent will check if the funds have already been withdrawn. If the funds are still in the eWallet, they will process the reversal for you.
3. Reversing via USSD Code (Without Airtime)
If you don’t have access to the internet or airtime, you can still request a reversal using a USSD code. Here’s how:
- Dial 120321# from your mobile phone.
- Select the eWallet Option:
- Choose the eWallet option from the menu.
- Follow the Prompts:
- Follow the prompts to check if the funds are still available and initiate the reversal if applicable.
How Long Does an FNB eWallet Reversal Take?
The time it takes for an FNB eWallet reversal depends on whether the funds have been accessed by the recipient or not. If the money has not yet been withdrawn, the reversal can be processed fairly quickly—usually within a few minutes to a couple of hours.
If the funds have already been withdrawn or transferred, the reversal may not be possible, and FNB will inform you accordingly. In such cases, you might need to seek other resolutions, such as contacting the recipient directly (if possible).
Reversal Fees for FNB eWallet Transactions
FNB may charge a fee for processing an eWallet reversal. The fee varies based on the circumstances of the reversal and whether the funds have already been accessed or not. It’s important to be aware of potential costs before proceeding with a reversal request.
To stay updated on the latest reversal fees, you can check FNB’s official fee page or contact customer support directly.
Key Things to Know About FNB eWallet Reversals
- Act Quickly:
- The success of a reversal depends largely on whether the recipient has accessed the funds. The faster you act, the better your chances of recovering the money.
- Funds Already Withdrawn?
- If the recipient has already withdrawn or used the money, FNB may not be able to reverse the transaction. In such cases, your best option is to contact the recipient and request a return of the funds directly.
- Recipient Receives a Notification:
- When an eWallet reversal is requested, the recipient may receive an SMS notifying them of the reversal.
- Keep Your Transaction Details Handy:
- Always have your transaction details, including the date, amount, and recipient’s phone number, available when requesting a reversal. This will make the process smoother and quicker.
How to Avoid Mistakes in Future eWallet Transactions
To avoid the hassle of eWallet reversals, here are a few tips for making sure you send money to the correct recipient:
- Double-Check the Recipient’s Mobile Number:
- Before confirming the transaction, always recheck the mobile number you entered to ensure it’s correct.
- Confirm the Amount:
- Ensure that the amount you’re sending is accurate. Mistakes in the amount can lead to unwanted reversals.
- Save Regular Contacts:
- If you frequently send money to the same individuals, save their details in your FNB app or online banking to reduce the risk of errors.
Frequently Asked Questions (FAQs) About FNB eWallet Reversals
1. Can I reverse an FNB eWallet transaction after the recipient has withdrawn the money?
No, once the funds have been withdrawn or used, FNB cannot reverse the transaction. Your best option in this case is to contact the recipient directly and request the return of the funds.
2. How much does FNB charge for eWallet reversals?
FNB may charge a small fee for reversing an eWallet transaction, depending on the specific circumstances. Check the FNB fee page or contact customer service for the most up-to-date information.
3. How long do I have to request an eWallet reversal?
You should request a reversal as soon as you realize a mistake has been made. The longer you wait, the more likely it is that the recipient will access the funds, reducing the chances of a successful reversal.
4. Can I reverse an eWallet transaction if I don’t have internet access?
Yes, you can request a reversal via USSD by dialing ** 120321#**. You can also call FNB customer service for assistance.
