Absa Bank CashSend
How to send money to a new beneficiary using CashSend
On the Absa website home page click on Logon in the top right of the screen
Logon to Absa Online Banking
Click CashSend on the top of the screen
Select CashSend beneficiaries
Click on CashSend a new beneficiary
Accept the verification request sent to your registered device
Complete the Beneficiary details as well as the CashSend details
Click Next
Verify the CashSend details and click Confirm
Accept the verification request sent to your registered device
Your CashSend transaction is successful
Click Done
Note: For existing and once-off beneficiaries, the CashSend limits are R5 000 per day and R25 000 per month. For your convenience it is recommended to send amounts in increments of R50 or rounded to the nearest R100. Your CashSend transaction is available for 30 days only. You can also manage your unredeemed CashSend transaction on Absa Online Banking.
Always logout after using your online account
How to Make A Once-Off CashSend
- On the Absa website home page click on Logon in the top right of the screen
- Tap the CashSend icon
- Select Once-off CashSend
- Select account to pay from
Insert amount you want to pay
Enter recipient name, surname and mobile number
Enter your reference
Enter a 6 digit ATM access PIN and tap Next - Tap Continue to confirm the beneficiary’s information
- Beneficiary will be added automatically
- Enter the amount you would like to send
- Enter your reference and access PIN
Tap Next - Tap CashSend
- For security reasons, you may share the ATM access PIN with the recipient
- Your CashSend transaction is successful
Note: For existing and once-off beneficiaries, the CashSend limits are R5 000 per day and R25 000 per month. For your convenience it is recommended to send amounts in increments of R50 or rounded to the nearest R100. Your CashSend transaction is available for 30 days only. You can also manage your unredeemed CashSend transaction on Absa Online Banking.
Always logout after using your online account
Absa CashSend FAQ: A Complete Guide to Using CashSend
1. What is Absa CashSend?
Absa CashSend is a convenient way to send money to anyone in South Africa without requiring the recipient to have a bank account. The recipient can withdraw cash at an Absa ATM or participating retailer using a code sent to their cellphone.
2. How does Absa CashSend work?
Simply use the Absa Banking App, Online Banking, or an Absa ATM to send money to the recipient’s phone. They will receive a 10-digit CashSend code via SMS, along with a 6-digit access code provided by you.
3. What is the 10-digit CashSend code?
This is a unique withdrawal code sent to the recipient’s phone number via SMS. It’s required for withdrawing the money from an Absa ATM or selected retailers like Shoprite.
4. What if the 10-digit code is not received?
If the recipient hasn’t received the 10-digit code, ensure the correct mobile number was entered. You can request the code be resent via the Absa Banking App or contact Absa CashSend Support at 08600 08600.
5. What is the 6-digit CashSend access code?
The 6-digit access code is generated by the sender and shared with the recipient to enable withdrawal. This code is not sent via SMS and must be provided to the recipient by the sender.
6. How can I check my CashSend balance?
You can check your Absa CashSend balance through the Absa Banking App, Online Banking, or by contacting Absa’s call centre.
7. What are the CashSend charges and fees?
CashSend charges apply per transaction. Fees may vary depending on the transaction amount and the method used. For exact fees, refer to Absa’s fee guide or contact support.
8. What is the daily limit for CashSend?
The daily limit for CashSend is typically R3,000, with a monthly limit of R25,000. If you need a higher limit, contact Absa to discuss options.
9. How long is the CashSend code valid for?
CashSend codes typically expire after 30 days. After this, the funds are returned to the sender’s account if not withdrawn.
10. What should I do if I lose the CashSend code?
If you or the recipient loses the 10-digit CashSend code, you may resend it via the Absa Banking App or Online Banking. For further assistance, call Absa at 08600 08600.
11. How can I cancel a CashSend transaction?
CashSend transactions can be canceled if the funds haven’t been withdrawn. This can be done via the Absa Banking App or by contacting Absa’s call centre.
12. Can I use CashSend at ATMs and retailers?
Yes, CashSend is available at Absa ATMs and select retailers like Shoprite and Pick n Pay. Just select the “CashSend Withdrawal” option at the ATM or inform the cashier at participating retailers.
13. What should I do if there’s an error (e.g., Error Code 55)?
Error Code 55 generally means an issue with the transaction. If you encounter this or similar issues, ensure all details are correct. For persistent problems, call Absa’s CashSend helpline at 08600 08600.
14. Can I send CashSend via USSD?
Yes, CashSend can be initiated through USSD by dialing *120*2272# and following the prompts on your mobile phone.
15. How do I access CashSend support?
Contact Number: 08600 08600
Email: absarewards@absa.co.za
Operating Hours: 24/7 for emergencies like lost or stolen codes, with general support available during business hours.
16. What are CashSend’s terms and conditions?
CashSend’s terms and conditions include limits on daily and monthly transactions, restrictions on unsupported devices, and guidelines for fees. The full terms can be viewed on the Absa website or by contacting customer support.
17. How does CashSend handle expired codes?
If a CashSend code expires, the funds automatically return to the sender’s account. You can initiate a new CashSend transaction if needed.
18. Can I access CashSend services via phone?
Yes, you can access CashSend using Absa’s Banking App, Online Banking, USSD code (*120*2272#), and at ATMs or participating retail locations.
