Making use of the self-service site:
- Access your account using the DStv Eazy interface.
- Go to the account page via the main menu.
- Click the ‘Add or Change’ button.
- Select the subscription that you want to cancel.
- Follow the on-screen directions to cancel your subscription.
In South Africa, how can I cancel my DStv subscription?
Contact or visit any of the nearby call centers to be handled by a skilled customer care worker who will provide you with a DStv cancellation form to fill out. Sign up with your Connect ID and get started. If you need to rejoin the package, you can do it at any time.
How long does it take for DStv to disconnect?
Your cancellation may take up to 7 days to be processed. If you want it, we will either maintain the amount for the precise time in which you did not receive DStv as a credit in your account or reimburse you for that period.
How can I cancel my DStv subscription on my phone?
Call us without speaking to an agent at 083 900 3788 or 011 289 2222. When you contact, you will be requested to submit your ID number or Smartcard number so that our systems can identify you and provide you with the correct information via our automated system.
How can I get in touch with DStv customer service in South Africa?
Save our WhatsApp number as DStv South Africa (060 060 3788) and start chatting with us by saying hello.
How can I cancel my DStv service?
Send an email to “suspension@ng.multichoice.com” with the subject “Temporal service suspension of DSTV account” mentioning your account information and attaching a scanned copy of your ID card.
