Contacting FNB: A Guide to Customer Support
FNB (First National Bank) offers a wide range of financial products and services to customers both in South Africa and internationally. To ensure customers receive the support they need, FNB maintains open lines of communication, allowing easy access for inquiries or issues related to their products. Below, we’ve outlined essential contact details, including the FNB WhatsApp number, customer care numbers, email addresses, and more.
FNB Customer Care Numbers
If you need to contact FNB, here are the key numbers to keep in mind:
- FNB Customer Care Number:
- FNB SIM Users: 135
- Landline Users: 087 575 0147
Specific Service Numbers
| Service | Contact Number |
|---|---|
| 24-Hour Single-Line Fraud | 087 575 9444 (SA) / +27 11 369 2924 (International) |
| Telephone Banking and General Inquiries | 087 575 9404 (SA) / +27 11 371 3711 (International) |
| Loans | 087 730 5596 |
| Credit Card (Cancellations) | 087 575 9406 |
| Credit Card (Applications) | 087 736 4800 |
| General Card Inquiries | 087 575 1111 (Classic and Gold cards) / 087 577 7000 (Premier cards) / 087 730 6000 (Private wealth) / 087 575 4727 (Private clients) |
| Visa Global Customers | 0800 990 475 |
| Telephone Fraud | 0800 110 132 |
| Lost or Damaged Cards | 087 575 9444 |
| Credit Card Disputes | 087 575 1111 |
| Debit Card Disputes | 087 575 9404 |
| Follow-Up on Lodged Disputes | 087 575 9404 |
| Debit Order and Salary Switching | 087 736 7001 |
| Car Insurance | 087 312 0001 |
| Home Insurance | 0860 328 328 (New policy, inquiries, changes, and claims) / 087 575 9408 (Complaints) |
| Life Insurance | 087 736 7774 |
| FNB Banking App | 087 575 0362 |
| FNB Connect | 147 (FNB SIM) / 087 575 0147 (Landline) |
| Cash Solutions | 087 736 2247 (SA) / +27 11 371 3711 (International) |
| Aspire Current Account | 087 575 9404 / +27 (0) 11 369 1088 |
| Private Client Accounts | 087 575 4727 |
| Private Wealth Accounts | 087 730 6000 |
Contacting FNB for Free
You can contact FNB for free using the FNB Banking App. Note that normal data charges will apply if you are using other SIMs.
Email Support
Customers can also reach out to FNB via email for specific services:
| Service | Email Address |
|---|---|
| Queries and Complaints | care@fnb.co.za |
| Follow-Up on Lodged Disputes | fnbcard@fnb.co.za |
| Debit Order and Salary Switching | debitorders@fnb.co.za |
| Foreign Exchange | fx@fnb.co.za |
| Cash Solutions | fnbcashsolutions@fnb.co.za |
| Life Insurance | fnblife@fnb.co.za (New policy) / fnblifeclaims@fnb.co.za (Claims) |
| Home Insurance | fnbibsales@fnb.co.za (New policy) / fnbiinsurancebrokers@fnb.co.za (Inquiries) / inbclaims@fnb.co.za (Claims) |
| Car Insurance | switchinnsurance@fnb.co.za (Sales) / fnbstimotorclaims@fnb.co.za (Claims) / fnbstiservicing@fnb.co.za (Servicing and Complaints) |
| Credit Card | fnbcard@fnb.co.za (Cancellations) / fastapp@fnb.co.za (Applications) / fnbcard@fnb.co.za (Classic and Gold cards, Premier cards, General Inquiries) / wealthcard@fnb.co.za (Private Wealth) / privateservice@fnb.co.za (Private Clients) |
Additionally, you can use the online support feature on the official FNB website by filling out and submitting the provided form. FNB is also active on various social media platforms for customer engagement.
Contacting FNB from Overseas
For FNB customers outside South Africa, you can send an email using the relevant email addresses provided above or call the following numbers starting with +27:
- General Queries: +27 11 352 5025
- Non-Resident Support: +27 11 352 5025
Chatting with FNB
First National Bank customers can chat with customer service via the FNB app, available for download from the Google Play Store or Apple’s App Store. To initiate a chat:
- Open the FNB application.
- Select the Messages option.
- Click on Secure Chat.
- Write your message.
Using the Smart inContact messaging feature on the app is recommended for secure communication, allowing you to approve online transactions and verify devices used to log in.
Conclusion
With a range of contact options, including customer care numbers, emails, and online support, FNB ensures its customers can easily reach out for assistance. Whether you have questions about your account or need help with a specific service, FNB is committed to providing prompt and effective support. For the most up-to-date information, be sure to visit the FNB Official Website.
