GEPF Claims: How to Submit and Track Your Claim

GEPF Claims: How to Submit and Track Your Claim

The Government Employees Pension Fund (GEPF) allows members and beneficiaries to claim various benefits, including retirement, withdrawal, disability, death, and funeral benefits. Understanding the claim process and ensuring that you provide all the required documents will help streamline the process and avoid delays.

Types of GEPF Claims

1. Retirement Benefit Claims:
   This applies when a member retires from government service. The retirement claim can be submitted in advance of your retirement date to ensure a smooth transition.
2. Withdrawal Benefit Claims:
   If you resign or are dismissed from your government position before reaching retirement age, you are eligible for a withdrawal benefit.
3. Disability Benefit Claims:
   If you become permanently disabled and can no longer work, GEPF provides disability benefits. A medical board assesses the claim before benefits are awarded.
4. Death Benefit Claims:
   When a GEPF member or pensioner passes away, their beneficiaries can claim a death benefit. This includes a lump sum payment to the dependents or nominated beneficiaries.
5. Funeral Benefit Claims:
   A funeral benefit is payable to help cover the costs of a funeral for a deceased GEPF member, pensioner, or their eligible family members.

How to Submit a GEPF Claim

1. Gather the Required Documents:
   Different claims require different documentation. Common documents include:
   • A completed claim form (specific to the type of claim).
   • A certified copy of your South African ID or passport.
   • Bank account details (verified by your bank).
   • Proof of service termination for withdrawal or retirement claims.
   • Medical certificates for disability claims.
   • Death certificate and nomination forms for death claims.

   For a full list of required documents for each type of claim, visit the GEPF Forms Page.

2. Complete the Relevant Claim Form:
   Each type of claim has a specific form that needs to be filled out. These forms are available for download from the GEPF website or can be collected from a GEPF regional office.
3. Submit the Claim:
   You can submit your claim via the following methods:
   • In-person: Submit your completed forms and documents at any GEPF regional office.
   • Email: Scan the completed form and send it to enquiries@gepf.co.za.
   • Post: Mail your claim form and documents to GEPF, Private Bag X63, Pretoria, 0001.
   • Fax: Send your claim form via fax, but confirm this option with the GEPF call center.
4. Tracking Your Claim:
   Once you’ve submitted your claim, you can track its status using the following methods:
   • Call the GEPF Call Centre at 0800 117 669 to get an update.
   • Visit a GEPF regional office in person.
   • Log in to your account on the GEPF online portal to check the status.

Timeline for GEPF Claims Processing

Claims processing can take time depending on the complexity of the claim and whether all required documents have been submitted. Typically:

• Retirement and withdrawal claims: Up to 60 days.
• Disability claims: May take longer due to medical board assessments.
• Death and funeral claims: Processed as quickly as possible, especially in the case of funeral benefits, which are typically expedited.

Assistance with GEPF Claims

If you need help completing your claim forms or understanding the process, you can:

• Contact the GEPF Call Centre at 0800 117 669.
• Email enquiries@gepf.co.za for assistance.
• Visit a GEPF regional office for in-person help.

For more information on claims or to download forms, visit the GEPF Claims Page.