Q: What is Shein?
A: Shein is an online fashion retailer that offers a wide range of clothing, shoes, accessories, and beauty products at affordable prices.
Q: How long does Shein take to deliver products?
A: This depends on various factors such as your shipping location, the shipping method selected, and the availability of the product. On average, Shein takes 7-15 business days to deliver products to most locations.
Q: Can I track my Shein order?
A: Yes. Once your order has been shipped, Shein provides a tracking number that you can use to monitor the progress of your shipment.
Q: Does Shein offer expedited shipping options?
A: Yes, Shein offers several expedited shipping options that can get your order to you faster. However, these options come at an additional cost.
Q: What is the cost of standard shipping on Shein?
A: Standard shipping on Shein is free for orders over $49. For orders under $49, the shipping fee is $3.99.
Q: Can I change my shipping address after placing an order on Shein?
A: No. Once an order has been shipped, it is not possible to change the shipping address. However, if you have not received a tracking number yet, you may be able to contact Shein customer service to request a change in shipping address.
Q: Does Shein deliver to all countries?
A: Shein delivers to most countries. However, there may be some restrictions or additional shipping fees for certain locations.
Q: Does Shein offer free returns?
A: Yes. Shein offers a 30-day return policy for most items. If you are not satisfied with your purchase, you can return it for free using Shein’s prepaid shipping label.
Q: How does Shein handle customs and import taxes?
A: Shein is not responsible for any customs or import taxes that may be charged on international orders. It is the customer’s responsibility to pay these fees if they are applicable.
Q: Can I cancel my Shein order?
A: Yes. Shein allows customers to cancel orders as long as the order has not been shipped. Once an order has been shipped, it cannot be canceled.
