Q: What is the process for checking my Standard Bank balance using my cellphone?
A: You can check your Standard Bank balance using your cellphone by following a few simple steps. First, ensure that you have registered for Standard Bank’s Mobile Banking service by dialing *120*2345# and following the prompts. Once you have registered, you can proceed to check your balance.
Q: What number do I dial to check my balance?
A: To check your balance, dial *120*2345# and select “balance enquiry” from the menu.
Q: What information will I need to provide to access my balance information?
A: You will be prompted to enter your Mobile Banking PIN, which you set up during the registration process.
Q: Is there a charge for using the Mobile Banking service to check my balance?
A: It is free to check your balance using the Mobile Banking service, but data charges may apply depending on your service provider and data plan.
Q: What other information can I access through the Mobile Banking service?
A: In addition to checking your balance, you can use the Mobile Banking service to view your transaction history, transfer funds, pay bills, buy airtime and data, and more.
Q: Are there any restrictions on the time of day I can check my balance using the Mobile Banking service?
A: No, you can check your balance at any time of day using the Mobile Banking service.
Q: What if I forget my Mobile Banking PIN?
A: If you forget your Mobile Banking PIN, you can reset it by dialing *120*2345# and following the prompts.
Q: Is it safe to access my balance information using the Mobile Banking service?
A: Yes, Standard Bank uses state-of-the-art security technology to protect your information when accessing the Mobile Banking service. However, it is important to always take precautions to protect your personal information, such as not sharing your PIN with anyone and logging out of the Mobile Banking service after use.
Q: What should I do if I notice any unauthorized transactions on my account when checking my balance using the Mobile Banking service?
A: If you notice any unauthorized transactions when checking your balance using the Mobile Banking service, contact Standard Bank immediately to report the issue and take necessary steps to protect your account.
Q: Can I still check my Standard Bank balance using other methods, such as online banking or visiting a branch?
A: Yes, you can check your Standard Bank balance using other methods such as online banking, visiting a branch, or using the Standard Bank app. However, the Mobile Banking service provides a convenient and accessible option for checking your balance on-the-go using your cellphone.
