Q: What is Standard Bank Instant Money?
A: Standard Bank Instant Money is a service that allows you to send money via your mobile phone and allows the recipient to withdraw the cash from an ATM without using a bank card.
Q: How do I withdraw Standard Bank Instant Money?
A: To withdraw Standard Bank Instant Money, follow the simple steps below:
1. Visit any Standard Bank ATM that offers Instant Money withdrawals.
2. Select “Cardless Services”, then “Instant Money”.
3. Enter the 10-digit voucher number you received from the sender.
4. Enter your cellphone number and the exact amount of the transaction.
5. The ATM will then dispense the cash.
Q: Do I need a bank account to withdraw Standard Bank Instant Money?
A: No. You can withdraw Standard Bank Instant Money without a bank account by following the above-mentioned steps. However, you will need a cellphone number that can receive SMS notifications.
Q: How long does it take for the recipient to receive the Standard Bank Instant Money voucher?
A: The Standard Bank Instant Money voucher is sent to the recipient immediately after the sender completes the transaction.
Q: Can I cancel a Standard Bank Instant Money transaction?
A: Yes, you can cancel a Standard Bank Instant Money transaction before the recipient has withdrawn the cash. To cancel, simply visit any Standard Bank ATM, select “Cardless Services”, then “Instant Money”, and choose the “Cancel Transaction” option.
Q: Is there a limit to the amount of money I can withdraw using Standard Bank Instant Money?
A: Yes. The maximum amount you can withdraw using Standard Bank Instant Money is R5,000 per transaction.
Q: Are there any fees involved when withdrawing Standard Bank Instant Money?
A: Yes. The fees for withdrawing Standard Bank Instant Money vary depending on the amount being withdrawn. The recipient will receive a notification stating the exact fee charged.
Q: What should I do if I experience any problems while withdrawing Standard Bank Instant Money?
A: If you experience any problems while withdrawing Standard Bank Instant Money, contact Standard Bank’s customer service line on 0860 123 000 for assistance.
Q: Can I use Standard Bank Instant Money to send money to someone who is not a Standard Bank customer?
A: Yes. Standard Bank Instant Money can be sent to anyone with a cellphone number, whether they are a Standard Bank customer or not. However, the recipient must visit a Standard Bank ATM to withdraw the cash.
Q: Is Standard Bank Instant Money secure?
A: Yes. Standard Bank Instant Money is a secure and convenient way to send and receive money. The voucher number, cellphone number, and exact amount entered by the recipient are required to withdraw the cash. Additionally, all transactions are protected by encryption and secure coding.
