TUT National Diploma in Contact Centre Management

Are you ready to take your career in customer service to the next level? Look no further than the National Diploma in Contact Centre Management, a qualification designed to equip you with the skills and knowledge needed to excel in the dynamic field of contact centre management. In this blog post, we’ll explore this qualification, its admission requirements, and what you can expect from the curriculum.

National Diploma in Contact Centre Management – NDCC01 (NQF Level 6)

Campus: Pretoria Campus

Important Note: If you’re considering enrolling in this program, please be aware that starting in 2020, it will no longer be possible to continue with a Baccalaureus Technologiae. The program is being replaced by qualifications aligned with the newly-implemented Higher Education Qualification Sub-Framework. Make sure to consult the university’s website for the latest information on new qualifications.

Admission Requirements

For Applicants Who Obtained a Senior Certificate Before 2008:

• Admission requirement: A Senior Certificate or an equivalent qualification. Exceptions may be made for candidates with a post-matric qualification.
• Selection criteria: Selection is based on a TUT potential assessment.

For Applicants Who Obtained a National Senior Certificate in or After 2008:

• Admission requirement: A National Senior Certificate with a bachelor’s degree or a diploma endorsement, or an equivalent qualification with specific achievement levels in English and Mathematics or Mathematical Literacy.
• Selection criteria: Applicants must have an Admission Point Score (APS) of at least 19.

For Applicants with a National Certificate (Vocational):

• Admission requirement: A National Certificate (Vocational) with specific subject requirements in fields such as management, marketing, and more.
• Selection criteria: Applicants must have an Admission Point Score (APS) of at least 27.

Program Details

• Minimum Duration: Three years.
• Presentation: Day and block-mode classes (offered on Saturdays). Saturday classes are available to students with relevant working experience in a contact centre environment.
• Intake: January only.
• Exclusion and readmission: Refer to Chapter 2 of Students’ Rules and Regulations.
• Recognition of Prior Learning (RPL), equivalence, and status: Refer to Chapter 30 of Students’ Rules and Regulations.

Curriculum Overview

First Year (Total Credits: 1,000)

• Contact Centre Management I
• Communication Skills I
• Customer Relations I
• Contact Centre Technology I
• People Management I

Second Year (Total Credits: 1,000)

• Contact Centre Management II
• Customer Relations II
• Contact Centre Technology II
• Financial and Statistical Methods I
• People Management II

Third Year (Total Credits: 1,000)

• Contact Centre Management III
• Customer Relations III
• People Management III

Total Credits for the Qualification: 3,000

Subject/Module Information (Overview of Syllabus)

The curriculum focuses on essential skills for contact centre management, including communication, customer relations, technology, and people management. The syllabus content may change to accommodate industry developments.

Are you ready to embark on a journey to become a skilled contact centre manager? This National Diploma program can help you achieve your career goals and open doors to exciting opportunities in the world of customer service. Don’t miss out on this chance to enhance your skills and knowledge in contact centre management. Enroll now and take your career to new heights!