Q: Where is Shein based?
A: Shein is based in China.
Q: Does Shein have any other headquarters or offices across the world?
A: Yes, Shein offices and warehouses in several countries, including the United States, Europe, Australia, and the Middle East.
Q: Is Shein a reliable online retailer?
A: Shein has gained popularity as a fast-fashion retailer over the years, but opinions on its reliability may vary. However, the company has been accused of unethical practices like copyright infringement and poor labor conditions in their factories.
Q: Does Shein have physical stores?
A: No, Shein is an online retailer and doesn’t have physical stores.
Q: How long does it take for Shein orders to arrive?
A: Shipping times may vary depending on the location. Different shipping options are available, such as standard, expedited, and express shipping. There are also delays due to current global shipping restrictions and the COVID-19 pandemic.
Q: Does Shein have a return policy?
A: Yes, Shein accepts returns within 60 days from the date of delivery as long as the merchandise is in original condition and packaging. However, customers have reported issues with the process, including slow refunds and complicated return procedures.
Q: Can customers buy from Shein outside of China?
A: Shein ships to over 200 countries worldwide, including the United States, Canada, Europe, Australia, and many others. Customers can purchase items online from Shein and have them delivered to their country.
