Car Dealership in South Africa

In South Africa, when you are having a complaint about a particular car dealership, one of the places you can go to is “Retail Motor Industry Organization”. The organization’s consumer affairs division will take up your complaints about dodgy dealers and slapshod service provided the dealer or garage is a member of the organization. However, you should first try and resolve the problem with senior management at the dealer before approaching the RMI.

How do I lodge a complaint with the Motor Industry Ombudsman?

You can download the Assistance Request Form, complete it fully and either email it to info@miosa.co.za or fax it to 086 630 6141; or. You can phone the MIOSA on 086 11 64672 and request that a complaint form be faxed or emailed to you.

Is the motor Ombudsman free?

“The Ombudsman service” offers free advice to consumers and those in the motoring trade. If consumers have any questions about the motor trade, or issues with a company that is signed up to one of its codes of practice, they can contact it for free information.

Is there an ombudsman for car repairs in South Africa?

According to the director of the Motor Industry Ombudsman of South Africa (MIOSA), “There are different bodies with specific mandates within the industry”. Also, he explains that the Motor Industry Ombudsman of South Africa (MIOSA) is tasked, in the main, with the resolution of consumer complaints through a process of adjudication.

What is the Consumer Protection Act South Africa?

According to consumer protection act 68 of 2008, it promotes a fair, accessible and sustainable marketplace for consumer products and services and for that purpose to establish national norms and standards relating to consumer protection, to provide for improved standards of consumer information, to prohibit certain unfair marketing and business practices, to promote.

Who regulates the automotive industry in South Africa?

The Automotive Unit is the inspectorate and approval authority in South Africa. They administer both the NRCS Act and certain provisions of National Road Traffic Act, 1996 (Act 93 of 1996) with a specific focus on the inspectorate approval of Manufacturers, Builders and Importers (MIB’s) of motor vehicles.

How do I contact the Ombudsman in South Africa?

You can contact Ombudsman to get assistance with telephonic queries and/or with logging complaints. Email us at info@obssa.co.za or call 0860 800 900. The Ombudsman for Banking Services remains fully operational.