Where to Complain about Bad Service in South Africa
The purpose of the SAPS Service Complaints Center, which is a part of the Inspectorate Analysis Centre and Service Complaints at the Division Inspectorate, is to assist the community in receiving the best possible service delivery and to lower police complaint rates. The process’s goal is to address and look into any dissatisfaction or disappointment that a person or organization may have had locally, regionally, continentally, or internationally in relation to a decision made or omitted decision made regarding the service that the SAPS, as represented by one or more of its employees, provided or was supposed to provide.
Direct complaints can be made by going to the community service center (CSC) at your neighborhood police station, the offices of the Station Commander, District/Cluster Commanders, or Provincial Complaints Coordinators: Inspectorate.
OR, you can reach us at the following number:
| Province | Telephone No | Cell No | Fax No | Email Address |
| Eastern Cape | 040 608 7078 | 082 301 8275 | EC.ServiceComplaints@saps.gov.za | |
| Free State | 051 411 7804 | 071 412 2391 | 051 411 7816 | FS.ServiceComplaints@saps.gov.za |
| Gauteng | 011 274 7786 | 082 442 2000 | 011 274 7792 | GP.ServiceComplaints@saps.gov.za |
| KwaZulu-Natal | 031 325 5951/ 4886 | 079 877 6536 | 031 325 4952 | KZN.ServiceComplaints@saps.gov.za |
| Limpopo | 015 293 7186 | 072 149 9927 | 015 293 7187 | LIM.ServiceComplaints@saps.gov.za |
| Mpumalanga | 013 249 1429/ 1430/ 1435 | 082 565 6447 | 013 249 1426 | MP.ServiceComplaints@saps.gov.za |
| Northern Cape | 053 802 7416 | 063 686 5236 | 053 832 2374 | NC.ServiceComplaints@saps.gov.za |
| North West | 018 299 7057 | 082 856 0995 | 018 299 7922 | NW.ServiceComplaints@saps.gov.za |
| Western Cape | 021 409 6535 | 082 469 7721 | WC.ServiceComplaints@saps.gov.za |
Where in South Africa can I complain bad service?
When all other avenues of contacting a government department, province, municipality, or state agency have proven unsuccessful, call the Presidential Hotline 17737. It is not only a hotline for complaints. You can dial the number to express your opinions or provide solutions to the problems facing your neighborhood.
How can I file a complaint in South Africa regarding poor customer service?
A completed complaints form can be faxed to 012 568 3444 or sent online through the ICASA website at consumer@icasa.org.za. Complaints must be submitted in writing.
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How can I email my displeasure with the service?
An example of a customer grievance I’m writing to express my dissatisfaction with the subpar service and/or product [name of the item, along with serial or model number, or service rendered] I received from your business on [date]. employee grievance Since [length of month/year working] ago, I have held the [job] in our company.
How can I file a grievance against a business?
Here are the top 5 online methods and places to make complaints that a business will take seriously:
- Go to the company website.
- Contact the Better Business Bureau.
- Contact the Federal Trade Commission (FTC).
- Check out the Ripoff Report.
- Email spam@uce.gov.
How can I file a complaint about a product?
The National Consumer Helpline webpage of the Ministry of Consumer Affairs, Food, and Public Distribution accepts online complaints from registered users. Users must register with the portal in order to submit or report their concerns online. Additionally, one may look up the status of previously made complaints.
