FNB eWallet Number
Understanding FNB eWallet Number: Your Complete Guide to Sending, Reversing, and Contacting FNB for Support
The FNB eWallet service has revolutionized the way people in South Africa send and receive money. With just a mobile phone number, users can transfer funds instantly, even to individuals without bank accounts. Whether you’re looking for the eWallet number to send money, reverse a mistaken transaction, or contact FNB for assistance, this blog post covers everything you need to know.
What is an FNB eWallet Number?
The FNB eWallet number is simply the recipient’s mobile phone number. When you send money via FNB eWallet, the recipient’s phone number is used as their unique identifier, allowing them to receive and access funds quickly and securely. The recipient doesn’t need a bank account—just their phone and access to an FNB ATM or participating store.
How to Use the FNB eWallet Number to Send Money
Sending money through FNB eWallet is simple. Here’s a step-by-step guide:
Log into FNB Online Banking or the FNB App:
Once logged in, select “Payments” and then choose “eWallet.”
Enter the eWallet Number:
Input the recipient’s mobile number (this is the eWallet number).
Enter the Amount to Send:
Specify the amount you wish to send.
Confirm the Transaction:
Review the details and click “Send.” The recipient will receive an SMS notification with instructions on how to access the funds.
For more information on how to send money using FNB eWallet, visit the official FNB eWallet page.
FNB eWallet Reversal: What to Do If You Send Money to the Wrong Number
Mistakes happen, and sometimes you might accidentally send money to the wrong eWallet number. Luckily, FNB allows you to reverse these transactions, but there are specific steps you must follow. Keep in mind that reversals are time-sensitive, so acting quickly is crucial.
Here’s how you can reverse an FNB eWallet transaction:
- Log in to FNB Online Banking or the FNB App:
- Navigate to the “eWallet” section under “Payments.”
- Select the Transaction to Reverse:
- Choose the mistaken transaction from your eWallet history.
- Request a Reversal:
- Follow the prompts to reverse the transaction. FNB will notify you of the outcome.
Alternatively, if you can’t reverse the transaction through the app, you can contact FNB’s eWallet Reversal Number for assistance.
FNB eWallet Reversal Contact Number
If you’re unable to reverse the transaction through the app or online banking, you can reach out to FNB customer service to request a manual reversal. Here’s the contact number to use:
FNB eWallet Reversal Contact Number: 087 575 9405
Call this number as soon as you realize the mistake. The customer service team will assist you in processing the reversal. However, note that FNB may charge a small fee for reversing the transaction, depending on the circumstances.
For more details on eWallet reversals, visit the FNB Reversal Support Page.
How to Check FNB eWallet Balance Using Your Number
Once you’ve received money via eWallet, you may want to check your balance before withdrawing or using the funds. Here’s how to do it:
- Dial 120277# from your mobile phone.
- Follow the on-screen prompts to check your eWallet balance.
You can also check your eWallet balance through the FNB app by selecting the “eWallet” option and viewing your balance under “Transactions.”
FNB eWallet Contact Number: Get Help When You Need It
Whether you need help sending money, reversing a transaction, or resolving technical issues, FNB offers a dedicated customer support line for eWallet-related queries.
Here are the key contact numbers:
FNB eWallet General Enquiries: 087 575 9405
FNB General Contact Center: 087 575 9404
FNB Fraud Line: 087 575 9444 (for reporting any fraudulent activity related to your eWallet account)
For a comprehensive list of FNB contact numbers and services, visit the FNB Contact Page.
Benefits of Using FNB eWallet
FNB eWallet offers several advantages, making it a preferred method of sending money for many South Africans:
Instant Transfers: Funds are sent and received within minutes, making eWallet ideal for emergencies or quick payments.
No Bank Account Required: The recipient only needs a phone number to access the funds.
Multiple Withdrawal Points: Recipients can withdraw money from any FNB ATM or participating retail stores such as Shoprite, Checkers, and Boxer.
Convenient and Secure: Transactions are protected by one-time PINs (OTPs) and SMS notifications, ensuring safety.
How to Withdraw Money Using the FNB eWallet Number
If you’ve received money via FNB eWallet, withdrawing it is a quick and easy process. Here’s how you can do it:
At an FNB ATM:
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- Visit any FNB ATM and press “Proceed” or “Enter” without inserting a card.
- Select “eWallet Services.”
- Enter your mobile number (your eWallet number) and the one-time PIN (OTP) you received via SMS.
- Enter the amount you wish to withdraw, confirm, and collect your cash.
At a Retail Store:
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- You can also access your funds at participating retailers (Shoprite, Checkers, Boxer).
- Provide the cashier with your mobile number and OTP to receive the cash.
Common FAQs About FNB eWallet Number
1. Can I use any mobile number for FNB eWallet? Yes, you can send money to any valid South African mobile phone number. The recipient does not need to have an FNB account to receive funds.
2. What happens if the recipient’s eWallet code expires? If the one-time PIN (OTP) expires, the recipient can request a new code by dialing 120277# from their phone.
3. How long does an eWallet remain active? Funds sent to an eWallet must be used or withdrawn within 30 days. After this period, the money is returned to the sender.
4. How do I change my eWallet number? To change the eWallet number linked to your FNB account, you can log into the FNB app or contact customer service for assistance.
