TUT Magister Technologiae MTech in Contact Centre Management

MAGISTER TECHNOLOGIAE: CONTACT CENTRE MANAGEMENT

Qualification code: MTCC01 – NQF Level 8

Important notification to new applicants:

Before submitting an application for admission, applicants are advised to consult the University’s website for possible new qualifications which are aligned with the newly-implemented Higher Education Qualification Sub-Framework.

REMARKS

a.Admission requirement(s):

A Baccalaureus Technologiae: Contact Centre Management or a qualification at NQF Level 7 (old) or NQF Level 8 (new) in the contact centre field. A candidate must have passed Research Methodology at NQF Level 7 before registration or must pass Research Methodology in the first year of study if it was not included in a previous qualification.

b.Selection criteria:

Admission is subject to selection.

c.Duration:

A minimum of one year and a maximum of three years.

d.Presentation:

Research.

e. Intake for the qualification:

January and July.

f.Rules on postgraduate studies:

See Chapter 8 of the Students’ Rules and Regulations for more information.

g.Subject credits:

Subject credits are shown in brackets after each subject.

CURRICULUM