The meaning of an Ombud in South Africa

What is an Ombud in South Africa?

An Ombudsman is an appointed official or body with authority to investigate an individual’s complaint against a company or organisation. Essentially, their role is to facilitate conflict resolution between parties by offering advice and mediation.

What is the role of an ombud?

An ombuds often seeks to help individuals improve their skill and their confidence in giving voice to their concerns directly. Refers individuals to appropriate resolution resources. An ombuds may refer individuals to one or more formal organizational resources that can potentially resolve the issue.

Under which circumstances the complaint will be considered by the Ombud?

The objective of the FAIS Ombud is to consider and dispose of complaints by clients against financial services providers in a procedurally fair, informal, economical and expeditious manner, and by reference to what is equitable in all circumstances.

What is the consumer goods and services ombud?

Resolving Consumer Goods Disputes Effectively And Independently. The Office of the Consumer Goods and Services Ombud (CGSO) is the consumer goods and services industry’s compulsory Ombud scheme, set up in line with the Consumer Protection Act.