To check the balance of your card, go to join.gautrain.co.za/Contact.aspx and choose “Gold Card Statement,” then enter your Gold Card number.
How can I find out whether my Gautrain card is still valid?
You may also check the expiration date online:
- Sign up for a Gautrain account at www.gautrain.co.za.
- Connect your business card to your profile.
- View your card’s expiration date.
Is it possible to recharge my Gautrain card online?
Users are advised to register their Gautrain Cards online or at any Gautrain station Ticket Office. A registered Card allows you to load value or purchase Products online, as well as block your Card if it is lost or stolen.
Is there a Gautrain app?
The current Gautrain app, which is free and available for Apple, Android, BlackBerry, and Windows Phone, includes schedules, a bus tracker, and a fare calculator.
Is it possible to use Gautrain without a card?
Each passenger must have a Gautrain Card with a minimum value of R32 placed onto it in order to use the Gautrain train or bus service. Alternatively, you may use your Contactless bank card to travel on the Gautrain, which includes bus and parking.
How can I request a refund for a Gautrain card that has expired?
Refunds ranging from R1 to R1500 are available at www.gautrain.co.za. • Refunds of more than R1500 must be asked for in person at any Gautrain station by completing a refund application form. The refund application should include a copy of the customer’s ID and a bank statement.
