What is the Capitec app?
The Capitec app is a mobile application developed by Capitec Bank that allows users to manage their accounts, make payments, and access a range of banking services on their mobile devices.
Do I need to visit the bank to activate the app?
No, you can activate the Capitec app without going to the bank. All you need is an active Capitec Bank account and a smartphone with internet access.
How do I activate the Capitec app?
To activate the Capitec app, you need to follow these steps:
a. Download the Capitec app from the Google Play Store or Apple App Store
b. Open the app and select “Register”
c. Enter your SA ID number and cellphone number associated with your Capitec account
d. Follow the prompts to create a user ID and password for the app
e. Verify your details by entering the one-time PIN (OTP) sent to your cellphone number
f. Set up a fingerprint, PIN or pattern to access the app securely.
What requirements do I need to activate the app?
You need to have a valid SA ID and an active Capitec account to activate the app. You also need to have a smartphone with internet access to download and install the app. If you don’t have an active Capitec account, you need to open one before activating the app.
How long does it take to activate the app?
The activation process is quick and easy and can take just a few minutes to complete. Once you have verified your details and created a password and user ID, you can start using the app immediately.
What services can I access using the Capitec app?
The Capitec app allows you to do the following:
a. View your account balance, transaction history and eStatements
b. Transfer money between your Capitec accounts or to other bank accounts in South Africa
c. Pay bills, buy prepaid airtime and electricity, and do online shopping
d. Send cash to anyone with a cellphone number
e. Open a new Capitec account and apply for credit
f. Locate Capitec branches and ATMs near you.
Is the Capitec app safe to use?
Yes, the Capitec app is safe and secure to use. The app uses industry-standard security protocols like SSL encryption, biometric authentication, PIN and pattern lock to protect your personal and financial data. Capitec also has a fraud prevention team that monitors transactions for suspicious activity.
What should I do if I forget my app login details?
If you forget your app login details, you can reset your password or user ID by clicking on “Forgot User ID or Password” on the app login screen. You need to enter your ID number and cellphone number associated with your account to receive an OTP to reset your login details.
In conclusion, activating the Capitec app is a simple and convenient way to manage your finances on-the-go. By following the easy steps outlined above, you can access a range of banking services at your fingertips without going to the bank. The app is safe and secure to use, and if you ever forget your login details, you can easily reset them using the app.
