Q: First, what should I do to ensure that I am eligible to receive my bank statement in this way?
A: To receive your bank statement via email, you need to have an active Capitec account and be registered for online banking. If you haven’t registered for online banking, you will need to do so first before requesting your statement via email.
Q: Once I am registered for online banking, what is the next step to get my Capitec bank statement via email?
A: After registering for online banking, log in to your account and go to the “My Statements” tab. This will give you access to all your previous statements, as well as the option to receive future statements via email.
Q: Can I choose to receive my bank statements for multiple accounts via email?
A: Yes, you can choose to receive statements for multiple accounts via email by following the same process for each account. Simply select the “My Statements” tab for each account and choose to receive statements via email for each account separately.
Q: Do I need to provide any additional information to receive my statements via email?
A: Yes, you will need to provide a valid email address where you want to receive your statements. You will also need to choose a password to protect your statements from anyone who may access your email account.
Q: Can I change the email address where I receive my bank statements?
A: Yes, you can change the email address where you receive your statements by logging in to your online banking account and selecting the “My Statements” tab. You can then choose to receive future statements at a different email address.
Q: Is there any additional charge to receive my bank statements via email?
A: No, there is no additional charge to receive your bank statement via email.
Q: Can I print out my bank statement if I receive it via email?
A: Yes, you can print out your bank statement if you receive it via email. Simply open the email with the statement attached and select the option to print out the statement.
Q: When will I receive my statement via email?
A: You will receive your statement via email on the date specified by Capitec Bank. This is usually the same day that your statement is generated, which varies depending on your account type and usage.
What should I do if I have not received my statement via email?
If you have not received your statement via email, check to make sure that the email address you provided is correct and that your email inbox is not full. You can also contact Capitec Bank’s customer service for assistance.
