How to Reverse a Payment on the FNB App: A Step-by-Step Guide
Accidentally sending money to the wrong account or entering incorrect details can be a stressful experience, but FNB (First National Bank) offers options to reverse payments when mistakes happen. Here’s a comprehensive guide on how to handle payment reversals using the FNB app.
Step 1: Locate the Transaction
The first step is to identify the specific payment you wish to reverse. To do this:
Open the FNB app and log in to your account.
Go to the transaction history section.
Scroll through the list of transactions to find the payment you want to reverse. Take note of important details like the transaction reference number, recipient’s information, and the date and amount of the transaction.
Step 2: Check for a Reversal Option in the App
In some cases, the FNB app may have a “Reverse” or “Cancel Transaction” option:
If this option is available, select it, and follow any prompts to provide additional information.
Confirm the reversal, and you should receive a notification that your request has been submitted.
If the app doesn’t have an immediate reversal option, proceed to the next step.
Step 3: Complete the Payment Reversal Request Form
For transactions without a direct in-app reversal, you need to submit a formal request:
Download the Payment Reversal Request Form from FNB’s website.
Fill out the form with accurate details, including your account information, the transaction details, and the reason for the reversal.
Ensure the form is signed by the account holder or an authorized representative.
Step 4: Submit the Reversal Request
Email the completed form to FNB at fnbdigitalrecalls@fnb.co.za.
You should receive an automated response with a reference number for your request within 15 minutes. This number is essential for tracking the status of your reversal.
Step 5: Follow Up on the Reversal Request
Keep an eye on your email or the app for updates regarding your reversal:
FNB may contact you if additional information is required.
The processing time for reversals can vary from a few hours to several days, depending on the complexity of the case.
Special Cases and Considerations
Fraudulent Transactions: If you suspect a transaction is fraudulent, immediately contact FNB’s fraud department at 087 575 9444. They will guide you through the necessary steps to report the issue.
External Transfers: If the payment involves a non-FNB account, the reversal process might be more complex. Cooperation between banks and proper documentation may be needed.
Fees: Reversal requests may incur fees. It’s best to confirm with FNB about any charges before proceeding.
Tips to Avoid Payment Errors
Double-Check Details: Always verify recipient information and payment amounts before confirming transactions.
Use Trusted Contacts: Stick to known and verified contacts to reduce the risk of errors.
Review Statements: Regularly check your transaction history and account statements to catch any discrepancies early.
