Capitec cellphone banking is a convenient way to transfer money to anyone with a South African bank account. However, there may be times when you want to reverse a cash send transaction. For example, you may have entered the wrong recipient details or sent the wrong amount. In this article, we will discuss how to reverse a cash send on Capitec cellphone banking.
Step 1: Check if the transaction is still pending
The first thing to do is to check if the transaction is still pending. If the transaction has not yet been processed, you can simply cancel it in the transactions section of your Capitec cellphone banking app. However, if the transaction has already been processed, you will need to follow the steps below.
Step 2: Contact Capitec customer care immediately
If the transaction has already been processed, the first thing you need to do is contact Capitec customer care immediately. You can call them on 0860 10 20 43 or visit a Capitec branch. Explain the situation to them and provide the reference number of the transaction. The customer care agent will then advise you on how to proceed.
Step 3: Provide proof of the mistake
Once you have contacted customer care, you will need to provide proof of the mistake. This could include a screenshot of the transaction, the transaction reference number, and any other relevant documentation. Be sure to have all the necessary documents on hand before contacting customer care.
Step 4: Follow the instructions provided by customer care
Once you have provided proof of the mistake, customer care will advise you on how to proceed. They may ask you to provide additional documentation or they may initiate the reverse transaction themselves. Follow their instructions carefully to ensure that the reverse transaction is successful.
Step 5: Wait for the reverse transaction to be processed
Once customer care has initiated the reverse transaction, you will need to wait for it to be processed. This may take a few days, depending on the bank’s processing times. It is important to keep an eye on your account balance during this time to ensure that the funds are returned to your account.
Step 6: Confirm the reverse transaction
Once the reverse transaction has been processed, you will need to confirm it. This is to ensure that the funds have been returned to your account. You can do this by checking your account balance, or by contacting customer care for confirmation.
In conclusion, reversing a cash send on Capitec cellphone banking is possible, but it requires immediate action and proof of the mistake. If you have made a mistake, contact customer care immediately and provide all the necessary documentation. Follow their instructions carefully to ensure that the reverse transaction is successful. And finally, confirm the reverse transaction to ensure that the funds have been returned to your account.
