Q: What is Capitec Cellphone Banking?
A: Capitec Cellphone Banking is a banking service provided by Capitec Bank that allows customers to perform various banking transactions through a mobile device.
Q: How can I access Capitec Cellphone Banking?
A: To access Capitec Cellphone Banking, you must be a Capitec Bank customer and have registered for the service. You can then download the Capitec Bank app onto your mobile device and log in with your registered details.
Q: How can I reverse money using Capitec Cellphone Banking?
A: Reversing money using Capitec Cellphone Banking is a simple process. First, log in to your Capitec Bank app and select the “Payments” option. Next, select the “History” option and find the payment you want to reverse. Click on the payment and select the “Reverse” option. Confirm the details of the reverse payment and enter your password to complete the transaction.
Q: Are there any fees associated with reversing money using Capitec Cellphone Banking?
A: Yes, there is a fee associated with reversing money using Capitec Cellphone Banking. The fee is currently R5 per reversal transaction.
Q: How long does it take to reverse a payment using Capitec Cellphone Banking?
A: The time it takes to reverse a payment using Capitec Cellphone Banking depends on the payment method. If the payment was made via immediate payment, the reversal will be processed immediately. If the payment was made via a normal EFT, the reversal may take up to two business days to process.
Q: Is it possible to reverse a payment made to a non-Capitec Bank account using Capitec Cellphone Banking?
A: Yes, it is possible to reverse a payment made to a non-Capitec Bank account using Capitec Cellphone Banking. However, the process may take longer as it depends on the other bank’s reversal process.
Q: What happens if I accidentally reverse a payment using Capitec Cellphone Banking?
A: If you accidentally reverse a payment using Capitec Cellphone Banking, you can contact Capitec Bank’s customer care for assistance. However, it is important to note that once a payment has been reversed, it cannot be undone.
Q: Are there any limits to the amount of money I can reverse using Capitec Cellphone Banking?
A: Yes, there are limits to the amount of money that can be reversed using Capitec Cellphone Banking. The daily limit is R10 000 and the monthly limit is R25 000.
Q: Is it safe to use Capitec Cellphone Banking to reverse money?
A: Yes, it is safe to use Capitec Cellphone Banking to reverse money as the service is protected by several security features, such as a password and PIN protection.
Q: What should I do if I suspect fraud or suspicious activity on my Capitec Cellphone Banking account?
A: If you suspect fraud or suspicious activity on your Capitec Cellphone Banking account, you should contact Capitec Bank’s fraud hotline immediately to report the incident and prevent further damage.
