Q: How do I access FNB cellphone banking?
A: To access FNB cellphone banking, you need to download the FNB mobile app or dial 120321# on your mobile phone.
Q: How do I initiate a money transfer on FNB cellphone banking?
A: Open the FNB app or dial 120321# and select the “Payments” option. Then, choose “Once-off payment” and input the recipient’s information (name and account number).
Q: What do I do if I want to make a payment to a recipient who is not an FNB customer?
A: You can still make payments to non-FNB customers by selecting the “Non-FNB account” option when making the payment.
Q: Can I add a recipient to my contact list for easier transactions in the future?
A: Yes, you can. When making a payment, you can save the recipient’s details to your contact list for easy access for future transactions.
Q: What are the transaction fees for using FNB cellphone banking?
A: The transaction fees vary depending on the type of transaction and amount being transferred. These fees are disclosed on the FNB mobile app and can also be found on the FNB website.
Q: What are the limits for FNB cellphone banking transactions?
A: The limits for FNB cellphone banking transactions depend on the type of transaction. For example, the maximum amount you can transfer to another FNB account using the app is R10,000 per day.
Q: What do I do if I make a mistake when making a payment?
A: If you make a mistake when making a payment, you can contact FNB customer support for assistance. They will help you with the necessary steps to correct the mistake.
Q: How long does it take for the recipient to receive the money?
A: The recipient should receive the money within a few minutes after the transaction has been completed. However, this may depend on the recipient’s bank and the type of transaction.
Q: Is FNB cellphone banking secure?
A: Yes, FNB cellphone banking is secure. The app uses various security measures, such as encryption and firewalls, to protect your personal and financial information.
Q: Can I use FNB cellphone banking outside of South Africa?
A: Yes, you can use FNB cellphone banking outside of South Africa, as long as you have an active internet connection.
In conclusion, FNB cellphone banking is a convenient way to transfer money quickly and securely. Users can follow a few easy steps to initiate a transfer and enjoy the convenience of being able to make payments from their mobile devices.
